A clicking noise usually indicates a mechanical head failure — one of the most common causes of complete HDD failure. Stop using the drive immediately. The good news is that 85-90% of clicking drives are recoverable by specialists with the right equipment. Power cycling a clicking drive repeatedly can cause further damage, so bring it to us as soon as possible.

Standard recovery takes 3-7 business days depending on drive size, failure type, and file system. Emergency recovery starts within 24 hours and is typically completed in 24-48 hours. We provide a timeline estimate in the free diagnostic report before any work begins.

Yes, in most cases deleted files can be recovered — provided you stop writing new data to the drive immediately. Every file you create or save after deletion reduces the chance of recovery. Bring the device to us as soon as you notice the deletion for the best possible outcome.

It means exactly that. Before any recovery work begins, we run a free diagnostic and show you exactly what we can recover. You approve the recovery, we do the work, and you verify the recovered files are what you needed. Only then do you pay. If we cannot recover your data, you pay nothing — no diagnostic fee, no handling charge.

Yes, in many cases. Water-damaged drives need to be kept moist (never dried out) and brought to us as quickly as possible. Fire-damaged drives depend on the extent of heat damage. We have recovered data from severely damaged physical media that other providers declined to attempt. Contact us immediately for assessment.

Absolutely. We operate under strict confidentiality protocols. Your data is only accessed by our recovery engineers to verify successful recovery. We do not retain, copy, or share any client data. NDAs are available for corporate clients on request.