Our IT AMC covers preventive maintenance visits, emergency on-site callouts, remote support, desktop and laptop troubleshooting, network health checks, printer and peripheral support, antivirus monitoring, firmware updates, and quarterly health reports. The exact coverage depends on the package selected — ask us for a detailed scope document.

Our standard AMC period is 12 months, which gives us enough time to fully understand your infrastructure, establish baselines, and proactively prevent issues. We can discuss multi-year agreements at preferential rates for larger organisations.

Professional AMC clients receive a 4-hour on-site response guarantee. Enterprise clients receive 2-hour priority response. Remote support can begin within 30 minutes of any callout in most cases. If we miss the SLA, you receive a credit — automatically, no arguing required.

Yes. We support multi-vendor environments including Dell, HP, Lenovo, Cisco, Fortinet, Ubiquiti, Microsoft, and most other mainstream brands. We’ll conduct a free audit of your existing equipment before contract signing to flag anything that needs attention.

Yes — multi-site AMC contracts are one of our specialties. We cover offices across Dubai, Sharjah, Abu Dhabi, Ajman, and other Emirates under a single contract with consolidated reporting and billing. Many of our enterprise clients operate across 3-5 UAE locations.

Once you approve a quotation, we schedule an infrastructure audit within 3-5 business days. The contract becomes active immediately after the audit and any required remedial work is completed. For clients with urgent needs, we can provide an interim support arrangement while the full audit is in progress.